These general terms govern your registration and use of the services in Canada. Read them carefully, as they explain your rights and obligations when you place a bet, receive a bonus, or manage your account.

• Acceptance of terms: By using the site, you agree to these terms and any game, bonus, or product rules. We may modify the terms from time to time. Material updates will be posted, and continued use after publication means you accept the updated version.
• Eligibility and legal age: You must be legally allowed to gamble in your province or territory and be at least 19 years old, except where 18 is the legal minimum in Alberta, Manitoba, and Quebec. You must not use the services in any place that prohibits online gambling or where we are not licensed or permitted, including Ontario. You confirm you are not self-excluded from gambling and that you act on your own behalf.
• Registration and account integrity: One account per person is permitted. You agree to provide accurate information during registration, keep credentials confidential, and update details as needed. You are responsible for all activity under your account until you notify Support of suspected misuse.
• Proper platform use: You agree not to misuse the site, attempt to bypass controls, deploy bots or automated scripts, engage in collusion or arbitrage using multiple accounts, or manipulate odds, bonuses, or game outcomes. You must not upload unlawful content or infringe anyone’s rights.
• Content and intellectual property: All site content, code, trademarks, and materials are protected. You receive a limited licence to access and use the services for personal entertainment. You may not copy, scrape, distribute, or create derivative works without prior approval.
• Service changes and availability: We may add, suspend, or remove products, markets, or events. Access can be limited for maintenance, security, or legal reasons.
• Limitation of liability: To the fullest extent permitted by law, we are not liable for interruptions, delays, technical issues, third party failures, or losses arising from events beyond our control. For settled bets or games affected by an error, our total liability is limited to the stake or the amount you paid for the affected service, whichever is lower.
• Complaints: Contact Support promptly if you believe an error occurred. Provide event details, timestamps, and bet IDs so the team can read and review the matter efficiently.

These general betting rules apply to sports, esports, and any other event-based markets that may be offered in Canada, alongside game-specific rules published on the site.

Eligibility to place bets

• Only verified users who meet the legal age in their province or territory may place bets.
• Betting is not allowed from jurisdictions where online wagering is unlawful or where a local licence is required and not held, including Ontario.
• Responsible gambling limits, self-exclusion, or account restrictions may prevent further betting.

Bet acceptance and settlement

• A bet is accepted once it appears in your bet history with an official ticket ID and timestamp. Pending or interrupted transactions are not accepted bets.
• Odds can change before acceptance. If a price changes, the new odds will be offered for confirmation.
• We may refuse, limit, or partially accept a bet to manage risk or comply with legal obligations.
• Settlement relies on official results from the event organiser or reputable data sources. If an event is abandoned or rescheduled, settlement follows the specific market rules published for that event.

Minimums, maximums, and payout caps

• Minimum and maximum stake amounts, as well as any payout caps, are displayed in the bet slip or market rules. Limits may vary by sport, league, market, or account standing.
• We may apply per-bet, per-market, or daily limits to manage exposure.

Calculation of wins and losses

• Winnings are calculated using the accepted odds and stake for each selection, subject to applicable rules for singles and multiples. Rounding is applied according to the currency rules shown at checkout.
• If a selection is void or a push, the bet is settled on the remaining legs at the adjusted price as per market rules.

Betting restrictions and fair play

• The following are prohibited: placing bets after an outcome is known, abusing bonuses, using inside information, engaging in syndicate betting with other accounts, or deploying automation.
• If suspicious betting patterns are detected, we may void affected bets, adjust limits, and restrict the account.

Cancellations, voids, and palpable errors

• If an obvious error occurs in pricing, market settlement, or event data, we may void or correct the bet to the fair market price at the time of acceptance.
• If an event is cancelled or not played, settlement follows published market rules. If rules are not available, bets may be voided and stakes returned.

Bonuses and free bets

• Bets placed using a bonus or free bet token are governed by the applicable bonus terms. Contribution rates, wagering requirements, and any maximum bet during wagering are shown in the promotion details.

This section sets out general rules for deposits, withdrawals, fees, and verification for Canada users.

Deposits

• Available deposit methods and limits are shown in the cashier. Options can include cryptocurrencies and approved third party processors.
• Network or processor fees may apply. The credited amount is the net amount received.
• Funds appear in your account after the required confirmations or processor approval.
• Third party payments are not allowed. You must deposit from a method in your name.

Withdrawals

• Withdrawals are sent to the original funding method where possible. We may request an alternative approved method if the original is unavailable.
• Processing times vary by method and are subject to security checks and responsible gambling reviews. Additional time may be required if verification is pending.
• We may set minimum and maximum withdrawal amounts per transaction or per day, shown in the cashier.
• Pending withdrawals can be cancelled by you until they enter processing. We may also cancel or adjust withdrawals to correct errors or to meet legal and AML requirements.

Verification and security

• To meet KYC and AML obligations, we may require proof of identity, age, address, payment method ownership, and source of funds. Copies must be legible and current.
• We may suspend transactions until verification is complete. Failure to complete checks can lead to reversal of deposits and account restrictions.

Transaction restrictions

• Chargebacks, reversals, or disputes filed with a payment provider may result in immediate suspension and recovery of funds.
• We may refuse or limit transactions to manage risk, comply with sanctions, or meet legal requirements.

Bonuses and withdrawals

• Bonus balances, free spins, or free bets are subject to bonus terms. Wagering requirements must be met before a withdrawal of associated winnings is permitted.

Gambling should be entertainment. You are encouraged to use control tools and to read this policy before you start to bet or use any bonus.

Player protection tools

• Deposit, loss, wager, and session limits that you can set in your account.
• Time-outs for short breaks and self-exclusion for longer periods.
• Reality checks and session reminders to help you monitor play.
• Access to account history to review bets, wins, losses, and bonuses.

Self-exclusion

• Self-exclusion blocks access for a defined period and cannot be reversed early. Outstanding withdrawals will be processed subject to verification.
• During exclusion, marketing is suppressed where technically possible.

Protecting minors and vulnerable persons

• Gambling by minors is prohibited. Use device-level controls and filtering software to prevent underage access.

Help and counselling in Canada

• ConnexOntario: 1-866-531-2600, connexontario.ca
• Gambling Support BC: 1-888-795-6111, gamblingsupportbc.ca
• Alberta Health Services Helpline: 1-866-332-2322, albertahealthservices.ca
• Gamblers Anonymous: gamblersanonymous.org/ga

If gambling is affecting your life, consider seeking professional support and setting stricter limits on your account.

We operate a risk-based AML and counter-terrorist financing program that applies to Canada users and aligns with the laws of our operating jurisdiction.

KYC and due diligence

• We verify identity, age, and address, and confirm ownership of payment methods used for deposits and withdrawals.
• Enhanced due diligence may apply to higher risk profiles, large transactions, politically exposed persons, or complex activity.

Monitoring and detection

• Transactions are monitored for unusual patterns, rapid value movement, structuring, or use of high-risk services.
• Blockchain analytics and sanctions screening may be used for crypto transfers. Use of mixers, tumblers, or privacy services intended to obfuscate source of funds is prohibited.

Consequences of violations

• We may delay, freeze, or block transactions, restrict the account, or close it. Funds may be retained where required by law.
• Where mandated, suspicious activity may be reported to competent authorities in our operating jurisdiction.

We respect your privacy and handle personal information in accordance with applicable Canadian privacy laws, including PIPEDA and equivalent provincial laws where applicable.

Data we collect

• Identification and contact details provided during registration and verification.
• Account activity, bets, bonuses used, payment history, and responsible gambling settings.
• Technical data such as device information, IP address, cookies, and approximate location for fraud prevention and legal compliance.
• Verification documents and outcomes from KYC and AML checks.

How we use personal information

• To provide and improve the services, settle bets, and manage your account.
• To verify identity, prevent fraud and money laundering, and meet legal obligations.
• To administer bonuses, promotions, and user support in line with your preferences.
• To enforce terms, protect rights, and maintain security.

Sharing and international transfers

• Service providers may process data for payments, identity verification, analytics, security, and support. Contracts require appropriate safeguards.
• Data may be transferred outside Canada. We implement measures designed to protect it, such as contractual protections and access controls.

Your rights in Canada

• Access and correction: You can request access to your personal information and ask us to correct inaccuracies.
• Deletion and restriction: Subject to legal and record-keeping obligations, you may request deletion or restriction of processing.
• Consent: Where processing is based on consent, you may withdraw it at any time, without affecting prior lawful processing.
• Complaints: You can contact the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.

Retention and contact

• We retain personal information as long as needed for the purposes described and to meet legal obligations, including AML record-keeping requirements.
• To exercise your rights or raise privacy concerns, contact Support through the Help Centre and include your account details so we can read and respond efficiently.

We implement technical and organisational measures to help protect your account, bets, and transactions.

• Transport layer security encrypts data in transit. Sensitive information is stored using industry-standard encryption and access controls.
• Two-factor authentication is available for account logins. Use strong passwords and keep credentials confidential.
• Continuous monitoring and logging help detect suspicious activity and protect the integrity of odds, games, and payments.
• Crypto asset management uses segregation of operational and secure storage environments, subject to internal controls.
• Regular assessments and change management processes are used to maintain platform security.

You are responsible for maintaining the security of your devices, updating software, and notifying Support immediately if you suspect unauthorised use of your account.